Returns & Refunds

We want you to be genuinely happy with your piece. Because we sell coffee scales, grinders, knives, cookware, baking tools, and kitchen gadgets — each described with accurate dimensions and material specs — please read the condition notes carefully before ordering, and reach out with any questions first.

Return window

You may request a return within 14 days of delivery. Items must be returned in the same condition they arrived, in their original packaging where possible.

How to start a return

1. Email info@repoza.store with your order number and the reason for the return.
2. We'll reply with return instructions within 1–2 business days.
3. Pack the item securely — the same way it arrived — and ship it back with tracking.

Refund processing

Once your return arrives and passes a quick condition check, we process refunds to your original payment method within 3–5 business days. Your bank may take a few additional days to post it.

Damaged in transit

If a piece arrives damaged, email us within 48 hours with photos of the item and packaging. We'll make it right with a replacement where possible or a full refund, and we handle the carrier claim ourselves.

Exceptions

• Return shipping on non-damaged items is the buyer's responsibility; original free shipping is not refunded on those returns.
• Custom holds and special freight arrangements may carry a restocking consideration, disclosed before you commit.
• Normal, disclosed signs of age on antique items are not considered defects.

Questions? Email info@ugourmat.store or call +1(925) 788-1317.